Field Service Specialist

2 days ago

StocktononTees, Stockton-on-Tees, United Kingdom Fujifilm Corporation Full time
About the Role

We are seeking a highly skilled Field Service Specialist to join our team at Fujifilm Corporation. As a Field Service Specialist, you will be responsible for providing on-site support and service repair to customers in North America.

Key Responsibilities
  • Provide on-site support and service repair to customers in North America
  • Develop and implement solutions to complex service issues
  • Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team to ensure accurate resolution of service issues
  • Develop strong working relationships with customers
  • Perform pre-installation assessment and site inspection of equipment in accordance with Fujifilm equipment requirements
  • Complete and submit service activity information and paperwork timely to the appropriate group/department
  • Monitor and manage the return of all parts
  • Manage and complete all Preventative Maintenance requirements
  • Attend training classes to stay current on both new and existing products
  • Provide technical support and direction to technicians leading to the resolution of escalated service issues
  • Conduct technical training classes as needed for technicians
  • Provide sales assistance in demos and/or customer visits as needed
  • Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
  • Communicate technical issues to the Technical Service Manager and technical support group
  • Perform related duties as assigned by manager
Requirements
  • High School diploma or GED equivalent
  • Two-year electronics or mechanical engineering degree or equivalent in field experience
  • 5 or more years of field service experience with toner-based production equipment
  • Extensive knowledge in electronics and mechanical operation
  • Outstanding customer service
  • Computer skills with emphasis on operating systems and hardware
  • Requires a valid state driver's license (Real ID compliant), and passport
  • Must be able to do extensive traveling
  • Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications
About Fujifilm Corporation

Fujifilm Corporation is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.

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