Customer Support Specialist

1 day ago


Kendal, Cumbria, United Kingdom Home Group Full time
About Home Group

At Home Group, we're passionate about providing high-quality support services to individuals and communities. Our team is dedicated to helping people overcome challenges and achieve their goals.

Salary & Benefits

The successful candidate will receive a competitive salary of £24,299 per annum, plus excellent benefits including 34 days' annual leave (increasing to 39), health cash plan saving you from £1140 per annum, and over 800 high street discounts.

Job Description

This role involves supporting customers who have been homeless or are at risk of homelessness. As a key member of our team, you'll work collaboratively with colleagues to provide personalized support and guidance to help customers achieve their goals and aspirations.

  • Assist customers with daily living tasks to promote independence and self-sufficiency.
  • Run customer activities in the service, encouraging social interaction and skill development.
  • Liaise with external agencies to access support networks and resources.
  • Help customers secure permanent accommodation and maintain independent living.
Required Skills & Qualifications

To succeed in this role, you'll need:

  • A passion for supporting others to achieve their full potential.
  • Tenacity and empathy to understand customer needs and adapt your approach.
  • Excellent communication and interpersonal skills.
  • An Enhanced DBS check is required.
Benefits & Opportunities

In addition to a competitive salary and benefits package, you'll enjoy opportunities for career growth and professional development within our organization.



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