Head of Critical Communications

2 weeks ago


London, Greater London, United Kingdom Richemont Full time
Lead and Oversee Critical Communications Strategies

The Head of Critical Communications at Richemont will spearhead preparedness projects, leading and overseeing reactive communication strategies across all Maisons. This role requires a strategic leader with strong crisis management skills to optimize risk management processes, build operational resiliency, and ensure alignment across departments and regions. With a focus on leadership and the development of a high-performing team, the successful candidate will enhance and protect the Maisons' brand equity.

Key Responsibilities:
  • Lead the Critical Communications team, including managing a direct report, to ensure high performance and professional growth.
  • Collaborate closely with the Group PR Director to align communications and strategies with the department's collective knowledge of the Maisons' rich history and brand equity, always protecting the image, reputation, and integrity of the Maisons and Richemont.
  • Advise and coordinate with senior management and manage the department's reputation agency to ensure timely responses to incidents.
  • Ensure contractual obligations are upheld and assess the satisfaction level of services rendered.


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