Sales Performance Coach
4 weeks ago
Sales Performance Coach - McCarthy Stone
We are seeking a skilled Sales Performance Coach to enhance sales performance and customer service excellence in our dynamic contact centre team. In this role, you will work closely with Sales Advisors and Customer Service Advisors, providing coaching and feedback to improve call quality, sales conversion, and customer satisfaction.
Key Responsibilities:
- Provide coaching and feedback to Sales Advisors to improve sales performance and customer service.
- Work closely with Customer Service Advisors to ensure they deliver exceptional customer service and identify areas for improvement.
- Analyse performance metrics and collaborate with team leaders to develop tailored coaching plans for sales and service teams.
- Recognise and address blockers impacting performance with the client, working collaboratively to develop and deliver training solutions.
- Foster a positive and results-driven environment through regular performance reviews and ongoing development sessions.
Requirements:
- Previous experience in a coaching or performance management role, ideally within sales and customer service environments.
- Strong communication skills and the ability to provide constructive, actionable feedback.
- A sales-focused and customer service-oriented mindset with a passion for improving team performance.
- Experience working alongside team leaders and liaising with clients is desirable.
About Ventrica:
Ventrica is a forward-thinking, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We value continuous improvement and professional development, and we're excited to welcome a skilled Sales Performance Coach to our team.
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