Administrative Support Officer
1 month ago
About the Role
We are seeking a highly organized and detail-oriented Administrative Support Officer to join our team at Southern Health NHS Foundation Trust. As an Administrative Support Officer, you will provide comprehensive administration support to ensure the smooth and efficient service of the Radiology department.
Key Responsibilities
- Respond to a high volume of calls and enquiries, providing excellent customer service and ensuring the appropriate action is taken at all times.
- Advise patients of their imaging appointments, including any required information or literature, and send by post.
- Discuss sensitive or complex information with patients as required.
- Send out preparation guidelines with appointment letters, including any prescribed medication.
- Cancelling, amending, and rescheduling Radiology imaging sessions and appointments as required.
- Ensure urgent diagnostic reports are escalated to the referrer as soon as possible.
About Us
Southern Health NHS Foundation Trust is one of the largest Foundation Trusts in the UK, specialising in mental health, adult and child community health, and learning disabilities. We are committed to promoting the welfare and safeguarding of children, young people, and adults at risk of abuse and neglect.
We offer a range of benefits, including an amazing pension scheme, generous annual leave, and discounts through our partnership with The Company Shop. If you are passionate about providing remarkable care and service, we want to meet you
Requirements
- 3 GCSEs (grade C or above) or equivalent, including English and Maths.
- Word Processing skills.
- Good customer relation skills and experience.
- Previous experience of working in customer service, NHS, or Public Sector.
- Call Centre environment skills.
What We Offer
We offer a supportive and inclusive work environment, with opportunities for career development and growth. If you are a motivated and organized individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.
How to Apply
For further information about the role and to apply, please visit our website. We look forward to hearing from you
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