Digital Transformation Leader

4 weeks ago


Greater Manchester, United Kingdom Talk Talk Full time

We're seeking an experienced Digital Transformation Leader to help us drive our digital channels forward. As an interim Digital Director, you'll play a pivotal role in shaping our new ways of working across web and app teams. Your expertise in implementing the Product Operating model approach will be instrumental in kickstarting our journey to this way of working.

Reporting directly to the Director of Products & Propositions, you'll work closely with cross-functional teams to create engaging, intuitive, and innovative digital solutions that enhance Customer Satisfaction, Sales, Service, and retention. Your leadership skills and experience in digital transformation will be crucial in driving digital innovation and transformation.

Key Responsibilities:

  • Work closely with our Head of CX/UX/UI, Product Director, and Head of Engineering to improve our ways of working to better reach outcomes.
  • Develop and execute a digital experience roadmap, ensuring alignment with the company's strategic marketing objectives.
  • Drive digital transformation initiatives to enhance the customer journey and engagement.

Requirements:

  • Leadership experience in digital experience or a similar role, preferably within the telecom, tech, subscription, or digital services sectors.
  • Deep understanding of web/mobile app development and experience with customer experience platforms, CRM systems, analytics tools, and digital transformation methodologies.
  • Ability to interpret data to drive meaningful insights and improvements, along with experience with A/B testing, user research, and leveraging customer data to inform decisions.

What We Offer:

  • A dynamic and inclusive work environment.
  • Opportunities for growth and development.
  • A competitive salary and benefits package.


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