Digital Transformation Leader

4 weeks ago


Greater Manchester, United Kingdom TalkTalk Telecom Group PLC Full time
Job Description

We are seeking an experienced Digital Transformation Leader to join our team at TalkTalk Telecom Group PLC. As an interim digital director, you will play a pivotal role in shaping our digital channels across web and app.

Key Responsibilities:

  1. Develop and Implement Digital Experience Strategy: Lead the creation and implementation of a digital experience roadmap, ensuring alignment with the company's strategic marketing objectives.
  2. Customer-Centric thinking: Work with the Head of UX/UI to develop user-friendly, intuitive digital interfaces (web, mobile, app) that enhance the customer journey from onboarding to service delivery.
  3. Collaboration with Marketing and Cross-Functional Teams: Collaborate with Product, IT, and Customer Operations teams to ensure seamless delivery of digital projects.
  4. Data-Driven Decision Making: Leverage data and analytics to identify areas for improvement, optimizing digital touchpoints to improve customer satisfaction, reduce churn, and drive revenue.
  5. Innovation and Continuous Improvement: As a key leader, you will play a critical role in our digital transformation, developing digital infrastructure and approaches that ensure our digital touchpoints offer the best possible experience and align with business goals, brand values, and the latest industry trends.
  6. Team Leadership and Development: Lead, mentor, and grow a high-performing Digital Product Ownership team across both Sales & Service.

Requirements:

  1. Proven Experience: Leadership experience in digital experience or a similar role, preferably within the telecom, tech, subscription or digital services sectors.
  2. Technical Expertise: Deep understanding of web/mobile app development. Experience with customer experience platforms, CRM systems, analytics tools, and digital transformation methodologies.
  3. Strong Analytical Skills: Ability to interpret data to drive meaningful insights and improvements. Along with experience with A/B testing, user research, and leveraging customer data to inform decisions.
  4. Leadership and Communication: Excellent communication skills, stakeholder management experience, leadership skills, and experience of digital transformation or the successful implementation of significant digital change within an organisation.

We are an inclusive employer and welcome applications from diverse candidates.



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