Digital Transformation Leader

4 weeks ago


Manchester, United Kingdom TalkTalk Full time
Job Description

At TalkTalk, we're seeking a seasoned Digital Transformation Leader to spearhead our digital journey. As a key member of our team, you'll play a pivotal role in shaping our digital channels and driving innovation across web and app platforms.

Reporting directly to the Director of Products & Propositions, you'll work closely with cross-functional teams to create engaging, intuitive, and innovative digital solutions that enhance Customer Satisfaction, Sales, Service, and retention.

Key Responsibilities:

  • Design, develop, and implement our new ways of working, aligning with our future operating model.
  • Develop and execute a digital experience strategy, ensuring alignment with our strategic marketing objectives.
  • Lead the creation and implementation of a digital experience roadmap, driving digital transformation initiatives to enhance the customer journey and engagement.

Key Qualifications:

Proven experience in digital transformation or a similar role, preferably within the telecom, tech, subscription, or digital services sectors. Experience of Product Operating Model execution is essential.

Technical expertise in web/mobile app development, customer experience platforms, CRM systems, analytics tools, and digital transformation methodologies.

Customer-centric mindset, with a proven track record of improving digital touchpoints to drive higher customer satisfaction and engagement.

Strong analytical skills, with the ability to interpret data to drive meaningful insights and improvements.

Leadership and communication skills, with experience of digital transformation or the successful implementation of significant digital change within an organisation.



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