Digital Transformation Leader

17 hours ago


Manchester, New Hampshire, United Kingdom TalkTalk Full time
Job Title: Digital Consultant

FTC contract for 3 months or contractors welcome

We are seeking an experienced Digital Consultant to join our team at TalkTalk. As a key member of our digital leadership team, you will play a pivotal role in shaping our digital channels and customer experience.

The ideal candidate will have a proven track record of leading digital transformation initiatives, with a focus on customer-centricity and innovation. You will work closely with our cross-functional teams to design, develop, and implement new digital experiences that enhance customer satisfaction, sales, and retention.

Key Responsibilities
  • Develop and execute a digital experience strategy that aligns with our business objectives
  • Lead the creation and implementation of digital products and services that meet customer needs
  • Collaborate with our marketing and product teams to ensure seamless delivery of digital projects
  • Drive digital transformation initiatives to enhance the customer journey and engagement
Requirements
  • Proven experience in digital experience or a similar role, preferably within the telecom, tech, subscription, or digital services sectors
  • Deep understanding of web/mobile app development and customer experience platforms
  • Customer-centric mindset and ability to place customer experience at the heart of decision-making and strategy
  • Strong analytical skills and ability to interpret data to drive meaningful insights and improvements
What We Offer
  • Opportunity to work with a leading telecom company and shape the future of digital customer experience
  • Collaborative and dynamic work environment with a talented team of professionals
  • Competitive salary and benefits package


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