Digital Transformation Leader

3 weeks ago


Greater Manchester, United Kingdom TalkTalk Telecom Group PLC Full time
Join us at an exciting time as we embark on a new phase with our digital channels across web and app. We're looking for an experienced leader to help us transition our business and shape new ways of working amongst our product, design, and developer teams. The successful candidate will have previously implemented the Product Operating Model approach and can kickstart our journey to this way of working with the web and app teams. As a key leader, you will play a critical role in our digital transformation, developing digital infrastructure and approaches that ensure our digital touchpoints offer the best possible experience and align with business goals, brand values, and the latest industry trends. Key Responsibilities: Design and Development of New Ways of Working
  1. Work with senior leaders to shape and put into practice our future operating model.
  2. Develop and execute a digital experience roadmap, ensuring alignment with the company's strategic marketing objectives.
  3. Collaborate with Product, IT, and Customer Operations teams to ensure seamless delivery of digital projects.
  4. Leverage data and analytics to identify areas for improvement, optimizing digital touchpoints to improve customer satisfaction, reduce churn, and drive revenue.
  5. Develop digital interfaces that enhance the customer journey from onboarding to service delivery.
Key Qualifications
  1. Proven experience in digital experience or a similar role, preferably within the telecom, tech, subscription, or digital services sectors.
  2. Deep understanding of web/mobile app development and customer experience platforms.
  3. Strong analytical skills, with experience in interpreting data to drive meaningful insights and improvements.
  4. Excellent communication skills, stakeholder management experience, and leadership skills.


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