Digital Transformation Leader

3 weeks ago


Manchester, United Kingdom TalkTalk Full time
Job Title: Digital Channel Consultant

Joining at an exciting time, we're looking for an interim digital leader to help us move into a new phase with our digital channels across web and app. We're seeking a seasoned professional with a proven track record of implementing digital transformation initiatives and driving business growth through innovative digital solutions.

Key Responsibilities:

  • Help design, develop, and implement our new ways of working
  • Work closely with our Head of CX/UX/UI, Product Director, and Head of Engineering to improve our ways of working to better reach outcomes
  • Develop and execute digital experience strategies to enhance the customer journey and engagement
  • Collaborate with Product, IT, and Customer Operations teams to ensure seamless delivery of digital projects
  • Leverage data and analytics to identify areas for improvement and optimize digital touchpoints to improve customer satisfaction, reduce churn, and drive revenue

Requirements:

  • Leadership experience in digital experience or a similar role, preferably within the telecom, tech, subscription, or digital services sectors
  • Deep understanding of web/mobile app development and experience with customer experience platforms, CRM systems, analytics tools, and digital transformation methodologies
  • Proven track record of improving digital touchpoints to drive higher customer satisfaction and engagement
  • Ability to interpret data to drive meaningful insights and improvements

About Us:

We're a leading digital communications company, and we're looking for a talented individual to join our team as a Digital Channel Consultant. As a key leader, you will play a critical role in our digital transformation, developing digital infrastructure and approaches that ensure our digital touchpoints offer the best possible experience and align with business goals, brand values, and the latest industry trends.



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