Customer Success Manager
16 hours ago
McQueens Dairies is a leading company in the industry, committed to delivering exceptional customer service.
Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our team. The successful candidate will be responsible for managing a multi-disciplined team in a customer-centric environment, driving success and satisfaction through hands-on coaching, quality assurance, and strategic business changes.
Key Responsibilities:- Day-to-day management of Customer Service Advisors, covering various outcomes from sales to retention, including upselling products with existing customers and achieving KPIs.
- Coaching and feedback to ensure productivity and exceed performance targets, providing analytics for department meetings and demonstrating adherence to KPIs.
- Responsible for Quality Assurance of team outputs, identifying areas for improvement and implementing process changes to enhance customer experience.
- Management of strategic business changes and team performance, motivating teams to deliver results and exceeding customer expectations.
- Serving as an escalation point for customer queries, supporting team members with personal development and onboarding.
- Regular call dip checks and investigations to ensure quality standards are met, creating a world-class service culture that empowers teams to own customer queries.
- Collaborating with Retention, Marketing, and Depot teams to advocate for process improvements and drive business growth.
- Excellent customer service skills, previous contact centre experience desirable.
- A proven record in sales and negotiation, with strong self-management skills and ability to work in a fast-paced environment.
- Knowledgeable on MS Office and able to work effectively in a team, with a strong focus on delivering results.
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Customer Success Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full timeWe are seeking a highly organized and efficient Customer Success Manager to join our team at Arnold Clark Group.The ideal candidate will have prior experience in customer support and customer success roles, with a strong understanding of corporate customer needs.Key responsibilities include:Overseeing the implementation, training, and roll-out of our...
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Customer Success Manager
2 weeks ago
Glasgow, Glasgow City, United Kingdom BLKBOX Full timeAbout Blkbox.ai:Blkbox.ai is a pioneering force in ad tech, revolutionizing the way brands connect with their audiences. Our AI-driven platform leverages cutting-edge technology to rapidly identify and optimize high-performing ads with precision and speed. Powered by a team of ex-Meta experts and advanced Large Language Model (LLM) technology, we are...
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Customer Success Expert
3 weeks ago
Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full timeAbout the Role:We are seeking a highly skilled Customer Success Executive to join our team at Pick Protection.Key Responsibilities:Oversee the implementation, training, and roll-out of our solutions in various industries.Manage customer trials and provide ongoing support to customers.Liaise with the sales team to ensure successful customer trials and account...
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Customer Success Associate
3 weeks ago
Glasgow, Glasgow City, United Kingdom GoReport Full timeJob Title: Customer Success AssociateAt GoReport, we are seeking a highly skilled Customer Success Associate to join our team. This role is a key part of our success strategy, ensuring our customers achieve their desired outcomes when adopting our solution.Key Responsibilities:Provide technical guidance and support to customers to help them get the most out...
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Store Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom Pandora Full timeUnlock Your Potential as a Store Manager at PandoraWe are seeking a highly capable leader to join our team as a Store Manager. As our brand ambassador, you will be responsible for the store's overall commercial success, managing a team of supervisors and sales assistants to create unforgettable customer experiences.About the RoleThe Store Manager is...
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Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeRole OverviewWe are seeking a highly motivated and experienced Programme Manager to lead our Admissions and Student Success team. This is a fantastic opportunity to join the University of Glasgow, one of the world's top universities, and contribute to shaping the future of higher education.
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Customer Service Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom NTT DATA Full timeCustomer Service ManagerJob OverviewThe Customer Service Manager is responsible for delivering exceptional customer experiences across a portfolio of small customers. Key responsibilities include building and nurturing customer relationships, tracking contractual obligations, and coordinating internal support teams to ensure seamless service delivery.Main...
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Customs Administrator
3 weeks ago
Glasgow, Glasgow City, United Kingdom Linn Products Ltd Full timeLinn Products Ltd is a leading manufacturer of high-quality music systems, and we are seeking a skilled Customs Administrator to join our team.The successful candidate will be responsible for maintaining accurate records of all transactions related to the importation and export of goods, including customs documentation, payment records, and communications...
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Customer Experience Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom EVH Full timeAre you a customer-focused professional with experience in change management and process improvement? We're seeking a skilled individual to join our team as a Customer Experience Manager.This role involves shaping and delivering excellent customer service across our organisation. You'll play a pivotal role in driving digital transformation, developing...
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Customer and Trading Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom Sainsbury's Full timeJob SummaryAs a Customer and Trading Manager at Sainsbury's, you will be responsible for the overall performance of our convenience stores. You will lead a team of colleagues, manage resources effectively, and ensure that customers have an exceptional experience.Key Responsibilities Manage the store during your shift, overseeing the performance of your team...
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Customer Service Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom Shawbrook Bank Full timeCustomer Service & ExperienceThe Shawbrook Bank model combines human expertise with advanced digital capabilities, delivering excellent customer experiences efficiently and at scale. Our innovative culture drives high employee engagement scores, making us an attractive destination for top talent.Key Responsibilities:Answering customer inquiries via telephone...
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Customer Service Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom Lorien Full timeCustomer Service ManagerGlasgow - 2 days onsiteInside IR35The ideal candidate will act as the first point of contact for the company's Commercial and Corporate customers across a range of channels including voice, email, and secure messaging.As a Customer Service Manager, you will support the attraction and retention of high-value customers by fulfilling...
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Customer Lifecycle Manager
2 weeks ago
Glasgow, Glasgow City, United Kingdom Phlo - Digital Pharmacy Full timeAbout the RoleWe are seeking a talented Customer Lifecycle Manager to join our team at Phlo - Digital Pharmacy. This is an exciting opportunity to be at the forefront of our CRM transformation programme as we continue to rapidly scale the business.Key ResponsibilitiesLead the migration of Phlo's existing CRM system to our chosen new platform and assist in...
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Customs Administrator
4 weeks ago
Glasgow, Glasgow City, United Kingdom Linn Products Ltd Full timeLinn Products Ltd is a leading company in the music systems industry, with a strong focus on design and manufacture. We are seeking a skilled Customs Administrator to join our team, responsible for maintaining accurate records of all transactions related to importation and export of goods.The successful candidate will have experience in customs and...
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Customer and Trading Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom Sainsbury's Supermarkets Ltd Full timeCustomer and Trading Manager - ConvenienceSainsbury's Supermarkets Ltd offers a unique opportunity to develop an amazing retail management career. Our convenience stores provide a perfect environment to hone your skills and grow professionally.You will be responsible for managing the store during your shift, leading your team, planning resources effectively,...
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Customer Service Manager
3 weeks ago
Glasgow, Glasgow City, United Kingdom NTT DATA Full timeCustomer Service Manager Role OverviewThe Customer Service Manager position within NTT DATA's Managed Services team is responsible for delivering exceptional service to a large portfolio of customers. Key responsibilities include:Building and nurturing relationships with customers to drive growth and satisfactionTracking and fulfilling contractual...
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Customer Service Representative
4 weeks ago
Glasgow, Glasgow City, United Kingdom Tenpin Full timeAbout the RoleWe are looking for a Customer Service Assistant to deliver an outstanding experience for our customers at Tenpin. As a key member of our team, you will be responsible for booking customers in at reception, being a point of contact for customer questions, and hosting individuals and children's parties.You will work efficiently, show initiative,...
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Business Development Representative
3 weeks ago
Glasgow, Glasgow City, United Kingdom Care Full timeKey Responsibilities:• Identify and pursue new business opportunities to drive revenue growth• Develop and maintain strong relationships with clients to ensure their needs are met• Collaborate with cross-functional teams to achieve business objectives• Stay up-to-date with market trends and competitor activity to inform business strategies
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Customer Service Representative
4 weeks ago
Glasgow, Glasgow City, United Kingdom Tenpin Ltd Full timeCustomer Service Assistant RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Assistant. As a key member of our front-of-house team, you will be responsible for delivering an exceptional customer experience, ensuring that our customers have a fantastic time at our Tenpin centres.Your key responsibilities...
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Customs Administrator
4 weeks ago
Glasgow, Glasgow City, United Kingdom Linn Products Ltd Full timeLinn Products Ltd is a leading manufacturer of high-quality music systems, and we are seeking a skilled Customs Administrator to join our team.The successful candidate will be responsible for maintaining accurate records of all transactions related to the importation and export of goods, including customs documentation, payment records, and communications...