Customer Success Manager
4 weeks ago
We are seeking a highly organized and efficient Customer Success Manager to join our team at Arnold Clark Group.
The ideal candidate will have prior experience in customer support and customer success roles, with a strong understanding of corporate customer needs.
Key responsibilities include:
- Overseeing the implementation, training, and roll-out of our solutions in various industries.
- Managing customer trials and providing ongoing support to customers.
- Liaising with the sales team to ensure successful customer trials and account management.
- Providing training and demos to internal staff, customers, partners, and prospects on how to set up and use our solutions.
- Adhering to our customers' service level agreements and dealing with enquiries in a professional and timely manner.
- Testing new product features and providing content to make customers aware of any changes.
- Providing excellent customer service with the aim of 100% customer retention.
Essential skills and experience include:
- HND / BA / BSc degree or equivalent.
- Prior experience in customer support / customer success role.
- Experience delivering services to corporate customers.
- Highly organized and efficient.
- Proactive in approach to customer service.
- Friendly and enthusiastic when dealing with customers.
- Comfortable with and quick to learn new technology.
- Fast learner with ability to work on own initiative.
- Excellent communication skills, oral and written.
- Time management in planning and managing your own work.
Arnold Clark Group is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work.
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