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Front Desk Associate

2 months ago

Cardiff, Cardiff, United Kingdom RBH Full time

Job Summary

We are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Hotel Indigo Cardiff. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is unforgettable.

Key Responsibilities

  • Provide warm and welcoming greetings to guests, ensuring a seamless check-in and check-out process.
  • Maintain accurate and up-to-date records of guest room bookings and preferences.
  • Offer expert knowledge of hotel facilities, local attractions, and transportation options to enhance the guest experience.
  • Respond to guest inquiries and resolve any issues promptly and professionally.
  • Liaise with housekeeping and maintenance teams to address any guest complaints or concerns.
  • Stay up-to-date with ongoing training and development opportunities to enhance skills and knowledge.

What We Offer

  • A competitive hourly rate of £11.44 and incentives for exceptional performance.
  • A comprehensive benefits package, including discounted hotel room rates, extra holiday days, pension, and free meals on duty.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong attention to detail and organizational skills.
  • Passion for delivering exceptional guest experiences and exceeding expectations.

About Us

RBH Hospitality Management is a leading hospitality company that values diversity, inclusivity, and employee well-being. We are committed to creating a positive and supportive work environment that fosters growth and development.