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Administrative Assistant

2 months ago


Henley on Thames, Oxfordshire, United Kingdom Retirement Villages Group Full time
Weekend Receptionist / Admin Assistant

Thamesfield Retirement Village, a leading provider of retirement living, is seeking a highly organized and customer-focused individual to join their team as a Weekend Receptionist / Admin Assistant.

This is a unique opportunity to work in a dynamic and supportive environment, providing exceptional service to residents and visitors. As the main point of contact, you will be responsible for creating a positive and lasting impression of the village, while also supporting the village management with administrative and housekeeping tasks.

Key Responsibilities:
  • Welcome and greet visitors, guests, and residents in a friendly and professional manner.
  • Ensure all guests and visitors sign-in as appropriate, maintaining accurate records and confidentiality.
  • Answer incoming telephone calls and resident calls, forward and take messages as necessary, demonstrating excellent communication skills.
  • Sort and distribute post daily, managing and processing mail for village management and residents.
  • Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure high standards are maintained.
  • Handle appointments for residents and family members, including restaurant, hairdresser, chiropody, and taxi bookings.
  • Coordinate the weekly online shopping service for residents, collecting shopping lists and arranging internal deliveries.
  • Maintain the resident Purchase Log and process payments using the electronic POS system.
  • Support in keeping all resident files up to date, ensuring accurate and confidential information.
  • Triage requests from residents, suppliers, and staff, providing timely and effective solutions.
  • Support in Resident Move-in and Out procedures, ensuring a smooth transition for residents.
Requirements:
  • Enthusiastic, proactive, and personable individual with excellent communication skills.
  • Previous administration experience, with strong numerical skills and a confident telephone manner.
  • Good team player with a positive attitude, high level of attention to detail, and strong organizational skills.
  • Highly organized and able to prioritize tasks effectively, with strong Excel knowledge.

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.