Airtime Billing Operations Manager
5 days ago
Salary Range: £60,000 - £80,000 per annum
We are seeking a highly skilled Airtime Billing Operations Manager to join our team at Elvis Eckardt Recruitment & Sales Solutions Limited. As the ideal candidate, you will oversee the monthly billing cycle for our client, ensuring accuracy and completion of all billing activities.
Key Responsibilities:
- Billing & Provisioning Management
- Manage all aspects of the monthly billing cycle, ensuring accuracy and completion of all billing activities.
- Maintain and update billing database (NIBS), oversee customer account management, and manage billing profiles and rates.
- Handle provisioning orders, activations, deactivations, and package changes, advising on any early termination fees.
- System & Process Expertise
- Act as the subject matter expert for NIBS and INSIGHT provisioning systems, resolving both internal and external billing and provisioning requests.
- Manage third-party system information relevant to airtime billing and provisioning.
- Error Management & Reporting
- Conduct regular checks to identify and resolve any errors in the billing cycle before invoices are processed.
- Generate and present analytical reports to support billing and activation insights for key stakeholders.
- Customer Service & SLA Compliance
- Ensure timely resolution of queries, complaints, and ticketing issues within SLA standards.
- Process prepay voucher orders, issue invoices, and manage delivery to customers.
- Internal & External Collaboration
- Collaborate with the finance team to verify supplier invoices and purchase ledger activities.
- Provide training and support to internal and Group airtime teams on system usage and billing processes.
- Team Leadership & Supervision
- Lead and manage the UK Airtime Billing team, fostering a high standard of customer service and team performance.
- Prioritize tasks and ensure the team adheres to quality standards and deadlines.
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