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Airtime Billing Operations Manager

1 month ago

Redhill, Surrey, United Kingdom Elvis Eckardt Recruitment & Sales Solutions Limited Full time
Job Title: Airtime Billing Operations Manager

Salary Range: £60,000 - £80,000 per annum

We are seeking a highly skilled Airtime Billing Operations Manager to join our team at Elvis Eckardt Recruitment & Sales Solutions Limited. As the ideal candidate, you will oversee the monthly billing cycle for our client, ensuring accuracy and completion of all billing activities.

Key Responsibilities:

  • Billing & Provisioning Management
    • Manage all aspects of the monthly billing cycle, ensuring accuracy and completion of all billing activities.
    • Maintain and update billing database (NIBS), oversee customer account management, and manage billing profiles and rates.
    • Handle provisioning orders, activations, deactivations, and package changes, advising on any early termination fees.
  • System & Process Expertise
    • Act as the subject matter expert for NIBS and INSIGHT provisioning systems, resolving both internal and external billing and provisioning requests.
    • Manage third-party system information relevant to airtime billing and provisioning.
  • Error Management & Reporting
    • Conduct regular checks to identify and resolve any errors in the billing cycle before invoices are processed.
    • Generate and present analytical reports to support billing and activation insights for key stakeholders.
  • Customer Service & SLA Compliance
    • Ensure timely resolution of queries, complaints, and ticketing issues within SLA standards.
    • Process prepay voucher orders, issue invoices, and manage delivery to customers.
  • Internal & External Collaboration
    • Collaborate with the finance team to verify supplier invoices and purchase ledger activities.
    • Provide training and support to internal and Group airtime teams on system usage and billing processes.
  • Team Leadership & Supervision
    • Lead and manage the UK Airtime Billing team, fostering a high standard of customer service and team performance.
    • Prioritize tasks and ensure the team adheres to quality standards and deadlines.