Airtime Billing and System Coordinator

2 days ago


Redhill, Surrey, United Kingdom Elvis Eckardt Recruitment Full time
Job Description

We are seeking a highly skilled Airtime Billing & Systems Coordinator to join our team at Elvis Eckardt Recruitment. The ideal candidate will have experience in airtime billing and provisioning, with a strong understanding of telecom billing software. This role requires effective prioritization, especially during peak periods, and maintaining a balanced view of responsibilities.

Key Responsibilities:

  • Manage all aspects of the monthly billing cycle, ensuring accuracy and completion of all billing activities.
  • Maintain and update billing database (NIBS), oversee customer account management, and manage billing profiles and rates.
  • Handle provisioning orders, activations, deactivations, and package changes, advising on any early termination fees.

System & Process Expertise:

  • Act as the subject matter expert for NIBS and INSIGHT provisioning systems, resolving both internal and external billing and provisioning requests.
  • Manage third-party system information relevant to airtime billing and provisioning.

Error Management & Reporting:

  • Conduct regular checks to identify and resolve any errors in the billing cycle before invoices are processed.
  • Generate and present analytical reports to support billing and activation insights for key stakeholders.

Customer Service & SLA Compliance:

  • Ensure timely resolution of queries, complaints, and ticketing issues within SLA standards.
  • Process prepay voucher orders, issue invoices, and manage delivery to customers.

Estimated Salary: £45,000 - £55,000 per annum, depending on experience and qualifications.



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