Airtime Billing and System Coordinator
2 days ago
We are seeking a highly skilled Airtime Billing & Systems Coordinator to join our team at Elvis Eckardt Recruitment. The ideal candidate will have experience in airtime billing and provisioning, with a strong understanding of telecom billing software. This role requires effective prioritization, especially during peak periods, and maintaining a balanced view of responsibilities.
Key Responsibilities:
- Manage all aspects of the monthly billing cycle, ensuring accuracy and completion of all billing activities.
- Maintain and update billing database (NIBS), oversee customer account management, and manage billing profiles and rates.
- Handle provisioning orders, activations, deactivations, and package changes, advising on any early termination fees.
System & Process Expertise:
- Act as the subject matter expert for NIBS and INSIGHT provisioning systems, resolving both internal and external billing and provisioning requests.
- Manage third-party system information relevant to airtime billing and provisioning.
Error Management & Reporting:
- Conduct regular checks to identify and resolve any errors in the billing cycle before invoices are processed.
- Generate and present analytical reports to support billing and activation insights for key stakeholders.
Customer Service & SLA Compliance:
- Ensure timely resolution of queries, complaints, and ticketing issues within SLA standards.
- Process prepay voucher orders, issue invoices, and manage delivery to customers.
Estimated Salary: £45,000 - £55,000 per annum, depending on experience and qualifications.
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