Service Desk Coordinator

2 days ago


Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

About the Role:

Careline Support Ltd is looking for a dedicated and empathetic Call Operator to join our team in handling incoming calls from residents. As a Call Operator, you will be the first point of contact for our residents, responding to situations such as emergencies, fire alarms, and security entry calls. You will provide a friendly and supportive voice to those in need.

Key Responsibilities:

  • Accurately logging each call and inputting information into our CRM call handling platform
  • Responding to situations with empathy and professionalism
  • Providing a positive and supportive experience for our residents

Requirements:

To be successful in this role, you will need to possess excellent communication skills, a calm and composed demeanor, and the ability to work effectively in a fast-paced environment. If you are a team player who is passionate about delivering exceptional customer service, we would love to hear from you.



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