Head of IT/Technical Support

3 weeks ago

London, Greater London, United Kingdom Experis - ManpowerGroup Full time
Job Title: Head of IT/Technical Support

Experis, a leading global provider of workforce solutions, is seeking a highly skilled and experienced Head of IT/Technical Support to join our team. As a key member of our organization, you will be responsible for leading and managing our IT service delivery teams, ensuring the highest level of service quality and customer satisfaction.

Key Responsibilities:
  • Lead and manage IT service delivery teams to ensure timely and efficient delivery of services.
  • Develop and implement IT service management strategies to improve service quality and customer satisfaction.
  • Collaborate with cross-functional teams to ensure alignment and effective communication.
  • Manage and optimize IT service delivery processes to improve efficiency and reduce costs.
  • Ensure compliance with IT service management best practices and industry standards.
Requirements:
  • Minimum 5 years of experience in IT service management, with a focus on technical support.
  • Proven track record of leading and managing IT service delivery teams.
  • Strong technical skills, with expertise in IT service management tools and technologies.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Strong analytical and problem-solving skills, with the ability to analyze complex IT service delivery issues.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

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