Head of Technical Services and Assets

3 weeks ago

London, Greater London, United Kingdom Space Executive Full time
Technical Service Lead/Head of Opportunity

We are seeking a seasoned Technical Service Lead/Head of to spearhead our corporate account support, focusing on clients in the Hospitality space.

About the Role

As a Technical Service Lead/Head of, you will be responsible for ensuring smooth, seamless technical support for our corporate customers, managing Level 2 queries, and coordinating with Level 3 to deliver fast and effective resolutions.

Key Responsibilities
  • Lead the corporate account support function, building a robust support structure for Hospitality, F&B, and Retail clients.
  • Manage and resolve Level 2 technical queries, ensuring smooth escalation to Level 3 when needed.
  • Develop and optimize processes for corporate customer support, ensuring quick turnaround and proactive problem-solving.
  • Provide insight and strategy on how to enhance service delivery for corporate accounts.
Requirements
  • Proven track record of building support systems for corporate customers, particularly in the Hospitality, F&B, or Retail sectors.
  • Experience with businesses that deliver technical services or hardware solutions at a corporate level in these industries.
  • Strong leadership and process optimization skills, with the ability to mentor and develop a high-performing support team.
  • Ability to work in a fast-paced, tech-driven environment with a focus on excellence in service delivery.
About Space Executive

Space Executive is a leading payments company that is looking for a talented Technical Service Lead/Head of to join our team.

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