Maintenance Contract Negotiator

3 weeks ago


Basingstoke, Hampshire, United Kingdom Kone México Full time
About This Job:

Kone México

This is a unique opportunity for a skilled professional to join our team as a Portfolio Retention Specialist. In this role, you will be responsible for taking care of core 1 and core 2 maintenance customers by phone and supporting Supervisor maintenance contract renegotiations.

Main Responsibilities:

  • Ensure successful conversions with existing and new maintenance customers.
  • Drive execution of individual sales plan.
  • Manage general Sales administration responsibilities for all core 1 and 2 customers.
  • Gather relevant information about market and competitors while interacting with customers.
  • Handle customer contract query management.
  • Prepare renegotiation tender documents.
  • Flag contracts reaching renewal date using My PO.
  • Follow up Purchase Order (PO) for maintenance contracts and call outs.
  • Prepare KCC (KONE Care Contract - Nemo) tender.
  • Create Opportunities/leads for VA and VBOR.
  • Manage CRM funnel.
  • Oversee Insurance Report process.
  • Generate Value added services Opportunities and customer support.
  • Review contract profitability report.

Additional Responsibilities:

  • Negotiate and prevent cancellations.
  • Resolve complaints and queries.
  • Coordinate contract negotiation problems with supervisor and MOM.
  • Monitor leads contract renegotiation activities in CRM and assign tasks to team members.

Requirements:

  • At least 3 years of experience in sales, account management, or customer service.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Proficient in Microsoft Office and CRM software.
  • Strong problem-solving and negotiation skills.

Salary:

$65,000 - $85,000 per year.

Location:

TBD.



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