Maintenance Contract Negotiator
3 weeks ago
Kone México
This is a unique opportunity for a skilled professional to join our team as a Portfolio Retention Specialist. In this role, you will be responsible for taking care of core 1 and core 2 maintenance customers by phone and supporting Supervisor maintenance contract renegotiations.
Main Responsibilities:
- Ensure successful conversions with existing and new maintenance customers.
- Drive execution of individual sales plan.
- Manage general Sales administration responsibilities for all core 1 and 2 customers.
- Gather relevant information about market and competitors while interacting with customers.
- Handle customer contract query management.
- Prepare renegotiation tender documents.
- Flag contracts reaching renewal date using My PO.
- Follow up Purchase Order (PO) for maintenance contracts and call outs.
- Prepare KCC (KONE Care Contract - Nemo) tender.
- Create Opportunities/leads for VA and VBOR.
- Manage CRM funnel.
- Oversee Insurance Report process.
- Generate Value added services Opportunities and customer support.
- Review contract profitability report.
Additional Responsibilities:
- Negotiate and prevent cancellations.
- Resolve complaints and queries.
- Coordinate contract negotiation problems with supervisor and MOM.
- Monitor leads contract renegotiation activities in CRM and assign tasks to team members.
Requirements:
- At least 3 years of experience in sales, account management, or customer service.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Proficient in Microsoft Office and CRM software.
- Strong problem-solving and negotiation skills.
Salary:
$65,000 - $85,000 per year.
Location:
TBD.
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