Customer Success Coordinator

3 weeks ago


Basingstoke, Hampshire, United Kingdom Kone México Full time
Maintenance Contract Specialist

KONE México seeks a dedicated Maintenance Contract Specialist to ensure the success of our core 1 and core 2 maintenance customers. The ideal candidate will have strong account management skills, proficiency in Microsoft Office & CRM, and excellent communication skills in English.

About the Job:

This role involves managing customer relationships, negotiating contracts, and performing administrative tasks to drive sales growth and customer satisfaction.

Key Responsibilities:

  • Manage customer interactions to ensure successful conversions.
  • Develop and execute sales plans to meet targets.
  • Perform administrative tasks related to sales, including CRM management and data analysis.
  • Identify opportunities to increase sales and revenue.
  • Analyze customer feedback to improve services and products.
  • Collaborate with supervisors and other teams to achieve shared goals.

Negotiation and Problem-Solving:

  • Negotiate contracts with customers to secure agreements.
  • Address customer complaints and concerns effectively.
  • Resolve conflicts and issues through active listening and problem-solving.
  • Develop creative solutions to overcome obstacles.

Benefits:

We offer a competitive salary range of $250,000 - $350,000 MXN per year, 25 days of holiday, 8 additional Bank Holidays, Pension Scheme, and development opportunities to help you achieve your professional goals.

What You'll Do:

You will work closely with the KONE team to deliver exceptional customer service, negotiate contracts, and drive sales growth. Your primary focus will be on building strong relationships with customers, understanding their needs, and providing tailored solutions to meet their requirements.



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