Customer Success Director

4 days ago


Basingstoke, Hampshire, United Kingdom Austin Fraser Full time
Customer Relationship Manager

We are seeking a skilled Customer Relationship Manager to join our team in Basingstoke. As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with existing clients, driving revenue growth, and delivering exceptional customer experiences.

The ideal candidate will have a proven track record of success in customer relationship management, with a strong ability to identify opportunities and deliver results. You will also be responsible for maintaining accurate records on the CRM, utilizing pipeline and quoting portals efficiently.

Key Responsibilities:

  • Develop and maintain strong relationships with existing clients to ensure consistent growth and satisfaction.
  • Conduct regular customer reviews to identify areas for improvement and provide recommendations for increased revenue generation.
  • Work closely with internal teams to orchestrate seamless customer experiences, ensuring timely resolution of escalations and issues.
  • Manage projects from initiation to delivery, ensuring successful implementation of solutions that meet client needs.
  • Maintain up-to-date records on the CRM, leveraging pipeline and quoting tools to optimize sales performance.
  • Meet or exceed monthly sales targets for new business and renewal focus.

Requirements:

  • At least 2 years of experience in customer relationship management or a related field.
  • Strong understanding of CRM systems and ability to utilize them effectively.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Proven track record of consistently meeting or exceeding sales targets.

What We Offer:

  • A competitive salary of £30,000 - £32,000 + OTE (£48,000 - £50,000).
  • A comprehensive benefits package, including health insurance, pension scheme, and generous holiday allowance.


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