Floor Manager

1 day ago

Sheffield, Sheffield, United Kingdom Frasers Group Full time

Company Description

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.

Finding the fearless.

To stay ambitious, we are looking for a driven Floor Manager who will embrace our heritage as we look to elevate our future.

Job Description

The opportunity.

As a Floor Manager, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations.

The responsibility.

  • Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty
  • Confidently demonstrate and apply products to customers while making recommendations to achieve sales and targets
  • Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
  • Passionate about the industry and trends
  • Self-driven to develop and maintain your own product knowledge of all beauty products using brand and store product information, education materials, and attending training as required
  • Proactively engage with clients to develop customer loyalty
  • Contact clients with information on new ranges, products, and in-store events
  • Own the planning and delivery of in-store events in conjunction with the store and brands
  • Maintain high standards of visual presentation in stores by ensuring drawers and counter displays are kept clean and tidy
  • Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
  • Support with stock counts and other operational duties
  • Be a Brand Expert through positive promotion of product and company image at all times
  • Lead by example to support and coach the Beauty Ambassadors
  • Support the store management team
  • Develop strong relationships with brand representatives
  • Perform as a team player, participating in all activities to contribute to the store objectives
  • Ensure compliance with all policies and procedures
  • Champion our company culture and values

Qualifications

An opportunity like this is for the fearless.

The potential is massive, the experience unrivalled.

To be able to make the most of it, you need to live and breathe our principles.

  • Think without limits and take the team with you
  • Own it and back it
  • Not hesitate and act with purpose
  • Be commercial and customer-focused

The person.

All applicants must be able to demonstrate the ability to provide inspirational, authentic, and personalized customer service.

Candidate Profile.

  • Demonstrates a high level of personal energy
  • Confident, assertive, and personable
  • Positive and enthusiastic with a can-do attitude
  • Great communication skills
  • Self-driven to upskill and learn
  • Resilient and resourceful
  • A natural coach and leader

Additional Information

The Rewards:

  • 28 days holiday a year inclusive of bank holidays
  • 20% Staff Discount across all Frasers group Stores
  • 50% in-store uniform discount
  • Weekly/Monthly & Quarterly Commercial Bonuses
  • Commission-led bonuses across a wide range of products
  • Long Service awards
  • Discounted Gym membership

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