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    Sheffield, Sheffield, United Kingdom Frasers Group Full time

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    Sheffield, Sheffield, United Kingdom Frasers Group Full time

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Floor Manager

2 months ago

Sheffield, Sheffield, United Kingdom Flannels Full time
About the Role

We are seeking a highly motivated and customer-focused Floor Manager to join our team at Flannels. As a key member of our retail team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a high level of product knowledge.

Key Responsibilities
  • Provide personalized customer service, using excellent product knowledge to inspire customers and exceed their expectations.
  • Drive and achieve individual and team objectives, with a focus on sales and customer satisfaction.
  • Develop and maintain a deep understanding of our beauty products, including trends and industry developments.
  • Proactively engage with customers to develop loyalty and drive sales.
  • Support with stock counts, visual merchandising, and other operational duties.
  • Lead by example, coaching and developing the skills of Beauty Ambassadors and other team members.
Requirements
  • Ability to work retail hours, including days, nights, weekends, and special events.
  • Excellent communication and interpersonal skills.
  • Self-driven and motivated, with a passion for beauty and customer service.
  • Ability to work as part of a team, with a focus on delivering exceptional customer experiences.
What We Offer
  • Competitive salary and bonus structure.
  • 20% staff discount across all Frasers group stores.
  • 50% in-store uniform discount.
  • Opportunities for career development and progression.