Floor Manager

3 days ago

Sheffield, Sheffield, United Kingdom Flannels Full time
About the Role

We are seeking a highly motivated and customer-focused Floor Manager to join our team at Flannels. As a key member of our retail team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a high level of product knowledge.

Key Responsibilities
  • Provide personalized customer service, using excellent product knowledge to inspire customers and exceed their expectations.
  • Drive and achieve individual and team objectives, being accountable for meeting your own sales results and KPIs.
  • Develop and maintain your own product knowledge of all beauty products, using brand and store product information, education materials, and attending training as required.
  • Pro-actively engage with clients to develop customer loyalty, contact clients with information on new ranges, products, and in-store events.
  • Own the planning and delivery of in-store events in conjunction with the store and brands.
  • Maintain high standards of visual presentation in stores, ensuring drawers and counter displays are kept clean and tidy.
  • Maintain exceptional levels of personal grooming, adhering to company grooming policy and guidelines at all times.
  • Support with stock counts and other operational duties.
  • Be a Brand Expert, promoting product and company image at all times.
  • Lead by example, supporting and coaching the Beauty Ambassadors.
  • Support the store management team.
  • Develop strong relationships with brand representatives.
  • Perform as a team player, contributing to store objectives.
  • Ensure compliance with all policies and procedures.
  • Champion our company culture and values.
Requirements
  • Demonstrate a high level of personal energy, confidence, and assertiveness.
  • Positive and enthusiastic with a can-do attitude.
  • Great communication skills.
  • Self-driven to upskill and learn.
  • Resilient and resourceful.
  • A natural coach and leader.
What We Offer
  • 28 days holiday a year, inclusive of bank holidays.
  • 20% Staff Discount across all Frasers group Stores.
  • 50% in-store uniform discount.
  • Weekly/Monthly & Quarterly Commercial Bonuses.
  • Commission-led bonuses across a wide range of products.
  • Long Service awards.
  • Discounted Gym membership.

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