Hotel Operations Manager

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Mint People Full time
Hotel Duty Manager

Mint People is seeking a highly skilled and experienced Hotel Duty Manager to join our dynamic team. As a key member of our operations team, you will play a pivotal role in upholding our tradition of exceptional personal service.

Key Responsibilities:
  • Ensure that every guest receives a high level of service, addressing and resolving guest issues with professionalism.
  • Oversee the daily operations of the hotel, ensuring all departments function seamlessly and efficiently.
  • Support the recruitment, training, and development of staff, providing leadership and guidance to foster a culture of excellence and continuous improvement.
  • Assist with financial management tasks, including budgeting, expense tracking, and financial reporting to ensure the hotel operates within its financial targets.
  • Ensure compliance with all safety regulations and maintain high standards of cleanliness and maintenance throughout the hotel.
  • Collaborate with the hotel manager and other senior staff to develop strategies for improving service delivery and operational efficiency, contributing to the overall success of the hotel.
Requirements:
  • Proven experience working in luxury or Michelin star hotel environments, demonstrating a deep understanding of the high standards expected in such settings.
  • Commitment to delivering unparalleled guest service, with a focus on creating unique and memorable experiences for each guest.
  • Strong leadership skills with experience in managing and motivating a team to achieve excellence in every aspect of hotel operations.
  • Competence in managing daily operations while also contributing to strategic planning and implementation of processes that enhance guest satisfaction and operational efficiency.
  • Understanding of financial reports and budgeting, with the ability to assist in managing budgets, forecasts, and cost controls.

Mint People offers a competitive salary of £38,000 per year, as well as a range of benefits including support in entering top industry competitions, up to 50% staff discount on food and beverage, and staff accommodation if required and if available. If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity.



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