IT Service Team Leader

3 weeks ago

London, Greater London, United Kingdom DMH Stallard Full time
About the Role

We are seeking an experienced IT Service Team Leader to join our team at DMH Stallard. As a key member of our IT department, you will be responsible for providing holistic oversight of our IT support function, ensuring a high-quality service is delivered to our users.


Key Responsibilities
  • Provide strategic leadership to the IT support team, ensuring effective processes and procedures are in place.
  • Collaborate with the IT Service Manager to develop and implement IT service management strategies.
  • Ensure seamless communication with stakeholders, including users, vendors, and internal teams.
  • Monitor and analyze IT support performance metrics, identifying areas for improvement.
  • Develop and maintain documentation on support processes, including personnel changes and user requests.
  • Escalate complex issues to the IT Service Manager as necessary.
  • Provide direct user IT software and hardware support, as well as guidance on "how to" queries.
  • Log all incidents accurately in our incident logging system.
  • Send clear and concise email notifications to the firm or affected users about downtime and maintenance.
  • Run group induction IT training and support large application rollouts.
  • Align internal IT personnel with project requirements.
  • Ensure a knowledgebase is updated with any repeat issues or queries and their solutions.
  • Order IT equipment and carry out IT administrative activities as required.

Requirements
  • Proven experience leading an IT support function, with a strong understanding of IT service management principles.
  • Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
  • A strong knowledge of Windows 10/11 and Microsoft Office, as well as Exchange Online, Active Directory, and cyber security.
  • Proven ability to learn new software applications and technologies, with a willingness to adapt to changing IT landscapes.
  • Excellent organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work effectively both individually and as part of a team, with a strong focus on collaboration and communication.

What We Offer
  • A competitive salary and benefits package, including 25 days holiday, life assurance, private healthcare, and pension scheme.
  • Opportunities for professional development and growth, with access to PluralSight and other training resources.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • A comprehensive range of employee benefits, including Sodexo discounts, interest-free season ticket loans, and cycle to work scheme.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.

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