IT Service Team Leader
3 weeks ago
We are seeking an experienced IT Service Team Leader to join our team at DMH Stallard. As a key member of our IT department, you will be responsible for providing holistic oversight of our IT support function, ensuring a high-quality service is delivered to our users.
Key Responsibilities
- Provide strategic leadership to the IT support team, ensuring effective processes and procedures are in place.
- Collaborate with the IT Service Manager to develop and implement IT service management strategies.
- Ensure seamless communication with stakeholders, including users, vendors, and internal teams.
- Monitor and analyze IT support performance metrics, identifying areas for improvement.
- Develop and maintain documentation on support processes, including personnel changes and user requests.
- Escalate complex issues to the IT Service Manager as necessary.
- Provide direct user IT software and hardware support, as well as guidance on "how to" queries.
- Log all incidents accurately in our incident logging system.
- Send clear and concise email notifications to the firm or affected users about downtime and maintenance.
- Run group induction IT training and support large application rollouts.
- Align internal IT personnel with project requirements.
- Ensure a knowledgebase is updated with any repeat issues or queries and their solutions.
- Order IT equipment and carry out IT administrative activities as required.
Requirements
- Proven experience leading an IT support function, with a strong understanding of IT service management principles.
- Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
- A strong knowledge of Windows 10/11 and Microsoft Office, as well as Exchange Online, Active Directory, and cyber security.
- Proven ability to learn new software applications and technologies, with a willingness to adapt to changing IT landscapes.
- Excellent organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Ability to work effectively both individually and as part of a team, with a strong focus on collaboration and communication.
What We Offer
- A competitive salary and benefits package, including 25 days holiday, life assurance, private healthcare, and pension scheme.
- Opportunities for professional development and growth, with access to PluralSight and other training resources.
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
- A comprehensive range of employee benefits, including Sodexo discounts, interest-free season ticket loans, and cycle to work scheme.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.
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