Performance Improvement Lead

2 weeks ago

Portsmouth, Portsmouth, United Kingdom Sovereign & Bale Full time
About the Role

We are seeking a highly skilled and experienced Business Operations Manager to join our team at Sovereign & Bale. As a key member of our organization, you will be responsible for the day-to-day performance and delivery of our team, including Support Workers and Supply Chain Partners.

Key Responsibilities
  • Team Leadership: Oversee the referral process, build and maintain effective stakeholder relationships, and lead the team to deliver effective performance to meet contractual and compliance obligations.
  • Performance Management: Monitor and manage attendance and performance of team members, guide them individually on best practice, and achieve individual targets.
  • Data Analysis: Ensure all team members are accountable for timely, accurate, and high-quality data input onto CATs+, the commissioners case management recording system, including daily monitoring of key performance, data integrity, and exception reports.
  • Continuous Improvement: Create a culture of continuous improvement, identify training needs of staff, and arrange appropriate training to support continuous professional development.
  • Stakeholder Relationships: Build, manage, and maintain stakeholder relationships to ensure a steady flow of referrals, develop referral pathways, and joint working protocols within the local community.
  • Contract Compliance: Ensure contract compliance expectations are met on a monthly basis by setting targets/expectations for frontline Hub delivery staff and managing them against the Performance Management Framework (PMF).
Requirements
  • Leadership Experience: Demonstrable experience of successfully achieving targets, experience of leading and coaching a team, and experience of effective performance management.
  • Data Analysis: Experience of working with data, data entry, monitoring, and analysis to drive performance.
  • Communication Skills: Good communication, negotiation, and presentation skills.
  • Accountability: People-centred in a commercial framework, takes accountability for results, and demonstrates a passion to further the charitable aims of the organization and acts with integrity.
What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.

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