Technical Account Advisor

4 weeks ago

London, Greater London, United Kingdom ENGINEERINGUK Full time

At Expedia Group, we're shaping the future of travel by harnessing the power of technology. As a Technical Account Advisor, you'll play a critical role in driving our success by working closely with our Business Development and Account Management organization.

Key Responsibilities:

  • Conduct workshops and presentations for technical teams of affiliate partners on EPS Rapid API
  • Communicate complex technical details to technical and non-technical customers
  • Provide practical advice on the use of EPS Rapid API to affiliate partners
  • Identify best practices and proactively share them with affiliate partners
  • Analyze and troubleshoot highly complex technical integration problems and propose effective solutions
  • Collaborate with the Level 1/2 support team on complex escalations that require direct contact with top partners
  • Support affiliate partners in Europe
  • Engage in pre-sales activity with the sales team and propose solutions to meet partner needs
  • Proactively help the Business Development and Account Managers identify opportunities for new product offerings
  • Perform Quality Assurance tests on API sites prior to implementation

Requirements:

  • Bachelor's degree or equivalent related professional experience
  • 2-4 years of experience in coding and software development
  • Proficient in multiple programming languages, including SQL
  • Experience in Restful API and database schema design
  • Comfortable using enterprise resource management programs and tools
  • Experience in e-commerce and/or travel industry a plus
  • Experience in AWS and/or Azure a plus
  • Pre-sales experience, working with sales and business partners a plus
  • Fluency in English is a must
  • Available for up to 10% travel per year
  • Excellent oral/written communication skills
  • Good sense of business acumen
  • Ability to deliver high-quality and workable solutions for technical issues
  • Ability to communicate technical specifications and troubleshoot without supervision
  • Ability to creatively solve challenging business/technology problems
  • Must be able to manage multiple tasks and projects simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment
  • Familiarity with web-based and mobile-based product development and understanding of typical technology architecture for high-volume web sites
  • Bias to action around identifying opportunities for improvement
  • Focuses on priorities that matter to the business

About Expedia Group:

Expedia Group's family of brands includes: Brand Expedia, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group is an equal opportunities employer and welcomes applications from all qualified candidates.

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