Technical Account Advisor

4 weeks ago

London, Greater London, United Kingdom ENGINEERINGUK Full time
Job Title: Technical Account Advisor

At Expedia Group, we're shaping the future of travel, and we need talented individuals like you to help us achieve our goals. As a Technical Account Advisor, you'll play a critical role in our Business Development and Account Management organization, working closely with our teams to deliver exceptional results.

Key Responsibilities:
  1. Conduct workshops and presentations for technical teams of affiliate partners on EPS Rapid API
  2. Communicate complex technical details to both technical and non-technical customers
  3. Provide practical advice on the use of EPS Rapid API to affiliate partners
  4. Identify best practices and proactively share them with affiliate partners
  5. Analyze and troubleshoot highly complex technical integration problems and propose effective solutions
  6. Collaborate with Level 1/2 support teams on complex escalations requiring direct contact with top partners
  7. Support affiliate partners in Europe
  8. Engage in pre-sales activities with the sales team and propose solutions to meet partner needs
  9. Proactively help Business Development and Account Managers identify opportunities for new product offerings
  10. Perform Quality Assurance tests on API sites prior to implementation
  11. Manage and prioritize responsibilities, handling multiple projects simultaneously
Requirements:
  1. Bachelor's degree or equivalent related professional experience
  2. 2-4 years of experience in coding and software development
  3. Proficiency in multiple programming languages, including SQL
  4. Experience in Restful API and database schema design
  5. Comfortable using enterprise resource management programs and tools
  6. Experience in e-commerce and/or travel industry a plus
  7. Experience in AWS and/or Azure a plus
  8. Pre-sales experience, working with sales and business partners a plus
  9. Fluency in English is a must
  10. Available for up to 10% travel per year
  11. Excellent oral/written communication skills
  12. Good sense of business acumen
  13. Ability to deliver high-quality and workable solutions for technical issues
  14. Ability to communicate technical specifications and troubleshoot without supervision
  15. Ability to creatively solve challenging business/technology problems
  16. Must be able to manage multiple tasks and projects simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment
  17. Familiarity with web-based and mobile-based product development and understanding of typical technology architecture for high-volume web sites
  18. Bias to action around identifying opportunities for improvement
  19. Focuses on priorities that matter to the business
Accommodation Requests:

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia,, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. The official website to find and apply for job openings at Expedia Group is careers.

All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.

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