Technical Account Advisor

1 month ago

London, Greater London, United Kingdom Expedia, Inc. Full time
About the Role

We are seeking a highly skilled Technical Account Advisor to join our team at Expedia Group. As a Technical Account Advisor, you will play a critical role in shaping the future of travel technology and working closely with our Business Development and Account Management organization.

Key Responsibilities
  • Conduct workshops and presentations for technical teams of affiliate partners on EPS Rapid API
  • Communicate complex technical details to technical and non-technical customers
  • Provide practical advice on the use of EPS Rapid API to affiliate partners
  • Identify best practices and proactively share them with affiliate partners
  • Analyze and troubleshoot highly complex technical integration problems and propose effective solutions
  • Collaborate with the Level 1/2 support team on complex escalations that require direct contact with top partners
  • Support affiliate partners in Europe
  • Engage in pre-sales activity with the sales team and propose solutions to meet partner needs
  • Proactively help the Business Development and Account Managers to identify opportunities for new product offerings
  • Perform Quality Assurance tests on API sites prior to implementation
Requirements
  • Bachelor's degree or equivalent related professional experience
  • 2-4 years of experience in coding and software development
  • Proficient in multiple programming languages including SQL
  • Experience in Restful API and database schema design
  • Comfortable using enterprise resource management programs and tools
  • Experience in e-commerce and/or travel industry is a plus
  • Experience in AWS and/or Azure is a plus
  • Pre-sales experience, working with sales and business partners is a plus
  • Fluency in English is a must
  • Available for up to 10% travel per year
  • Excellent oral/written communication skills
  • Good sense of business acumen
  • Ability to deliver high-quality and workable solutions for technical issues
  • Ability to communicate technical specifications and troubleshoot without supervision
  • Ability to creatively solve challenging business/technology problems
  • Must be able to manage multiple tasks and projects simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment
  • Familiarity with web-based and mobile-based product development and understanding of typical technology architecture for high-volume websites
  • Bias to action around identifying opportunities for improvement
  • Focus on priorities that matter to the business
About Expedia Group

Expedia Group is a leading travel technology company that powers global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia,, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.CST:

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. The official website to find and apply for job openings at Expedia Group is careers.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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