Technical Account Advisor

1 month ago

London, Greater London, United Kingdom Expedia Group Full time
Join Expedia Group as a Technical Account Advisor

At Expedia Group, we're shaping the future of travel. As a Technical Account Advisor, you'll play a critical role in driving our success by working closely with our Business Development and Account Management organization.

Key Responsibilities:
  • Conduct workshops and presentations for technical teams of affiliate partners on EPS Rapid API
  • Communicate complex technical details to technical and non-technical customers
  • Provide practical advice on the use of EPS Rapid API to affiliate partners
  • Identify best practices and proactively share them with affiliate partners
  • Analyze and troubleshoot highly complex technical integration problems and propose effective solutions
  • Collaborate with the Level 1/2 support team on complex escalations that require direct contact with top partners
  • Support affiliate partners in Europe
  • Engage in pre-sales activity with the sales team and propose solutions to meet partner needs
  • Proactively help the Business Development and Account Managers identify opportunities for new product offerings
  • Perform Quality Assurance tests on API sites prior to implementation
Requirements:
  • Bachelor's degree or equivalent related professional experience
  • 2-4 years of experience in coding and software development
  • Proficient in multiple programming languages, including SQL
  • Experience in Restful API and database schema design
  • Comfortable using enterprise resource management programs and tools
  • Experience in e-commerce and/or travel industry a plus
  • Experience in AWS and/or Azure a plus
  • Pre-sales experience, working with sales and business partners a plus
  • Fluency in English is a must
  • Available for up to 10% travel per year
  • Excellent oral/written communication skills
  • Good sense of business acumen
  • Ability to deliver high-quality and workable solutions for technical issues
  • Ability to communicate technical specifications and troubleshoot without supervision
  • Ability to creatively solve challenging business/technology problems
  • Must be able to manage multiple tasks and projects simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment
  • Familiarity with web-based and mobile-based product development and understanding of typical technology architecture for high-volume websites
  • Bias to action around identifying opportunities for improvement
  • Focuses on priorities that matter to the business

We're proud to be named as a Best Place to Work on Glassdoor in 2024 and recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. The official website to find and apply for job openings at Expedia Group is careers.

All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.

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