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Technical Account Liaison

1 month ago

London, Greater London, United Kingdom Henderson Brown Recruitment Full time

We are seeking a driven and ambitious Junior Technical Account Executive to join our client, a leading food business that supplies to various major retailers.

As they continue to expand and grow their presence in the marketplace, the ideal candidate will work closely with the Technical Manager to manage customer relationships, ensuring their needs and quality expectations are met.

Key responsibilities include:

  1. Managing customer relationships to meet their needs and quality expectations
  2. Monitoring and maintaining high quality standards across the business, ensuring each product meets customer and industry standards
  3. Gathering and analyzing data on product quality, production, and customer feedback, delivering reports that drive continuous improvement
  4. Quickly identifying and addressing quality or technical issues, coordinating with internal teams to resolve and improve processes
  5. Supporting the preparation for customer and third-party audits, assisting in compliance and quality assurance processes
  6. Acting as a liaison between customers and our production teams, providing updates and technical support when needed
  7. Proactively contributing ideas for improving quality, sustainability, and customer satisfaction within the supply chain
  8. Working closely with cross-functional teams to ensure seamless communication and alignment on customer projects