Senior Account Liaison

1 week ago

London, Greater London, United Kingdom Ulster Weavers Home Ltd Full time

Job Overview

We are seeking a highly skilled Senior Account Liaison to join our team at Ulster Weavers Home Ltd.

The successful candidate will be responsible for managing the day-to-day running of given categories within the Dunelm Account Management team, meeting agreed KPIs to deliver exemplary service and meet Dunelms Phase 3 Supplier expectations.

Key Responsibilities:

  • Attend and support the account manager in documenting category meetings both in-house and with the customer, identifying actions, facilitating customers requests and ensuring we deliver to their requirements.
  • Represent Ulster Weavers Home Ltd while building a relationship with the customer. Internally support the account manager in attending key stakeholders through meetings.
  • Assist our Design and Buying teams by providing relevant data and product knowledge to drive profit and positive new development that meets the customers strategic brief.
  • Create target prices where required to our costing methodology, to arrive at the agreed margin and feed into account manager for negotiation.
  • Build a good knowledge of the given product categories through competitor analysis and benchmarking. Feed findings into the account manager to support the customer seasonal presentations.
  • Support the Account manager in the Pre-Production process from concept through to delivery to store following the critical path on time and raising any concerns to Account manager prior to final deadlines. Taking the lead on any areas given to own.
  • Completing customer-related product documentation on time, in detail, and to the requirements, gathering information from relevant stakeholders where needed.
  • Working as part of the wider Dunelm team across all areas of the business from Design, QC, Merchandising, Accounts, and Warehousing, completing and updating all required documents accurately to ensure processes are followed and stakeholders are fully updated on the customers present requirements. Raising any concerns with the Account manager.
  • Assisting in ad hoc departmental projects.
  • Deputise for the account manager in their absence.

Requirements

  • Ideally 2 years of experience of working within Supply Chain, account team, or buying department.
  • Ideally the candidate will have worked with High Street/Supermarket retailers or Suppliers.
  • Preferably holds an understanding of Far East manufacturing including costs/moqs/lead-times.
  • Ability to understand and follow a critical path and work to deadlines.
  • Confident with costings. Taking quoted prices and adding associated costs, with the ability to arrive at an agreeable margin.
  • Excellent attention to detail to ensure details are logged and records are kept updated accurately.
  • A good communicator who is a team player.
  • Previous experience or study within the home textile/ceramic product areas preferred but not essential.
  • Excellent skills in Excel, Word, Office, and PowerPoint.

Benefits Package

  • Salary: £30,000 - £35,000 per annum, depending on experience.
  • Pension plan with 3% employer contribution.
  • Death in Service Life Assurance.
  • Employee Assistance Program.
  • Product discounts.

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