Administrative Support Officer

4 weeks ago


Loughborough, Leicestershire, United Kingdom Brook Street NMR Full time

We are seeking an Administrative Support Officer to join our team at Brook Street NMR. The successful candidate will provide administrative support for the legal system across England and Wales, ensuring justice works for everyone.

The ideal candidate will have previous experience in administration and call handling, with exceptional communication skills and good computer skills overall. They will be able to adapt to change and have strong organisational and time-management abilities.

The role involves providing customer service via telephone, progressing cases through the Court/Tribunal system, and inputting data onto the system. The successful candidate will also be responsible for preparing papers, creating and updating records, and email correspondence.

This is a temporary position until March 2025, with a possibility of extension. The pay rate is £11.59 per hour for the first 12 weeks, increasing to £11.88 per hour after 12 weeks.

As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street is committed to engaging with candidates from diverse backgrounds.

Key Responsibilities:

  • Customer service via telephone
  • Progress Cases through the Court/Tribunal system and provide support to other functions in HMCTS
  • Problem Solving. You will refer to problem solving hubs and comprehensive guidelines to support with this
  • Inputting Data onto the system
  • Preparing Papers
  • Creating and updating records
  • Email correspondence
  • General Administration Duties

Requirements:

  • Previous experience in Administration and Call Handling
  • Exceptional communication skills
  • Good computer skills overall
  • Strong organisational and time-management abilities
  • Good attention to detail
  • The ability to adapt to change


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