IT Support Specialist
1 week ago
As a highly skilled IT Support Specialist at AB Recruitment, you will be responsible for delivering exceptional IT support services to our clients across various locations. This role is ideal for individuals who possess excellent problem-solving skills and a strong passion for technology.
Key Responsibilities
* Provide timely and effective resolution of End User Computing issues using known troubleshooting methodologies
* Collaborate with the team to develop processes that conform to ITIL disciplines
* Communicate effectively with users throughout the case lifecycle
* Meet or exceed service SLAs and KPIs, identifying process improvement opportunities
Requirements
* Technical knowledge of Windows Desktop 10 / 11, Windows Server 2016+, Virtual appliances, SQL Server
* Microsoft Intune, Defender & 365, Networking - LAN, vLAN, WAN, Switches, Routers etc.
* Cloud Services - Azure, Email, Office and Third Party
* Active Directory - Hybrid Azure on Prem
* Outstanding verbal and written communication skills, high attention to detail and organisational skills
Salary
£31,000 to £37,000 per annum, depending on experience
Benefits
* Healthcare maintenance cash plan covering everyday healthcare costs
* Access to shopping and gym discounts
* Employee assistance programme with 24/7 access to helplines
* 25 days holiday per annum increasing annually to 28
* Holiday trading allowing employees to buy or sell holiday throughout the year
* Salary Sacrifice cycle to work scheme
* Auto enrolment pension scheme with 1 x life assurance
Location
Swindon
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