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ICT Service Delivery Manager

2 months ago

Kingswinford, Dudley, United Kingdom Handicare Stairlifts UK Full time £45,000 - £55,000
ICT Service Manager Opportunity

We are seeking an experienced ICT Service Manager to join our IT team at Handicare Stairlifts UK. The successful candidate will play a crucial role in ensuring the optimal performance and reliability of our organisation's ICT services.

Key Responsibilities:
  • Lead ICT initiatives to enhance service delivery and enforce compliance with industry standards.
  • Develop and implement ICT service management strategies to improve service quality and efficiency.
  • Oversee the management of ICT service support systems, including incident, problem, change management, and request fulfilment processes.
  • Develop and enforce robust ICT policies to ensure compliance with company standards, best practice, and regulatory requirements.
  • Collaborate with different departments to align ICT services and business goals.
  • Regularly report on ICT service performance and lead continuous improvement initiatives.
  • Manage the ICT service management budget to ensure cost-efficient allocation of resources.
  • Lead ICT projects from planning phase through to execution, ensuring projects are on time and meet specified objectives.
Requirements:
  • Deep understanding of ICT technology, including Hyper-V & VMWare Virtualisation technologies and cloud environments.
  • Proven experience in ICT service management, with a strong grasp of the ITIL framework. ITIL certification is highly desirable.
  • Experience in developing and enforcing ICT policies to maintain compliance with regulatory requirements and company standards.
  • Excellent project management skills and capable of leading through planning to execution; certifications such as PMP or Prince2 would be an advantage.
  • Strong communication skills and ability to effectively manage internal customer relationships.
What We Offer:
  • Annual bonus scheme.
  • ~33 days holiday (including bank holidays).
  • Company contributory pension and 3x Life Assurance cover.
  • Flexible benefits platform with access to health care, gym membership, and many high street discounts.
  • Employee Assistance Programme available to colleagues and their families, to support wellbeing.
  • Fully funded training and development.
  • Generous product discounts.

We welcome applications from all people, regardless of their race, sex, disability, age, religion, or sexual orientation.