Customer Experience Ambassador

1 month ago


Birmingham, Birmingham, United Kingdom AccorHotel Full time

We are seeking a skilled and enthusiastic Guest Services Representative to join our team at Ibis Cardiff Gate. As a key member of our reception team, you will be responsible for providing exceptional guest experiences and building meaningful connections with customers.

Key Responsibilities:

  • Welcome and greet guests, ensuring a warm and welcoming atmosphere
  • Foster loyalty and retention through personalized service and attention to detail
  • Prioritize guest relations and anticipate their needs to ensure a seamless stay
  • Handle feedback and concerns in a professional and empathetic manner
  • Maintain the brand image and reputation of Ibis Cardiff Gate
  • Inform guests of hotel services and amenities
  • Assist with food and beverage service, including taking orders and serving guests
  • Handle administrative tasks, such as check-in and check-out procedures

What You'll Gain:

  • Career development opportunities, including training and employee benefits
  • A dynamic and welcoming work environment
  • The chance to work with a talented and dedicated team
  • Many more benefits and opportunities for growth and development

Remote Work: No

Employment Type: Part-time



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