Customer Experience Ambassador
1 month ago
We are seeking a skilled and enthusiastic Guest Services Representative to join our team at Ibis Cardiff Gate. As a key member of our reception team, you will be responsible for providing exceptional guest experiences and building meaningful connections with customers.
Key Responsibilities:
- Welcome and greet guests, ensuring a warm and welcoming atmosphere
- Foster loyalty and retention through personalized service and attention to detail
- Prioritize guest relations and anticipate their needs to ensure a seamless stay
- Handle feedback and concerns in a professional and empathetic manner
- Maintain the brand image and reputation of Ibis Cardiff Gate
- Inform guests of hotel services and amenities
- Assist with food and beverage service, including taking orders and serving guests
- Handle administrative tasks, such as check-in and check-out procedures
What You'll Gain:
- Career development opportunities, including training and employee benefits
- A dynamic and welcoming work environment
- The chance to work with a talented and dedicated team
- Many more benefits and opportunities for growth and development
Remote Work: No
Employment Type: Part-time
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