Customer Service Ambassador

2 weeks ago


Birmingham, Birmingham, United Kingdom Accor Full time

At Accor, we're seeking a skilled and enthusiastic Customer Service Ambassador to join our team at Ibis Cardiff Gate. As a key member of our front desk team, you'll be responsible for delivering exceptional guest experiences and building meaningful connections with our customers.

Key Responsibilities:

  • Welcome and greet guests, ensuring a warm and welcoming atmosphere
  • Foster loyalty and retention through personalized service and attention to detail
  • Prioritize guest relations and anticipate their needs to exceed expectations
  • Handle feedback and concerns in a professional and empathetic manner
  • Maintain the Accor brand image and standards
  • Inform guests of hotel services and amenities
  • Assist with food and beverage service, ensuring seamless delivery
  • Handle administrative tasks with efficiency and accuracy

What You'll Gain:

  • Career development opportunities and training to enhance your skills
  • Access to employee benefits and a dynamic work environment
  • A welcoming team and a chance to be part of a diverse and inclusive company

Our Commitment to Diversity & Inclusion:

We're an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. Join us in our mission to create a workplace where everyone feels valued and empowered to succeed.



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