Customer Service Ambassador
2 weeks ago
At Accor, we're seeking a skilled and enthusiastic Customer Service Ambassador to join our team at Ibis Cardiff Gate. As a key member of our front desk team, you'll be responsible for delivering exceptional guest experiences and building meaningful connections with our customers.
Key Responsibilities:
- Welcome and greet guests, ensuring a warm and welcoming atmosphere
- Foster loyalty and retention through personalized service and attention to detail
- Prioritize guest relations and anticipate their needs to exceed expectations
- Handle feedback and concerns in a professional and empathetic manner
- Maintain the Accor brand image and standards
- Inform guests of hotel services and amenities
- Assist with food and beverage service, ensuring seamless delivery
- Handle administrative tasks with efficiency and accuracy
What You'll Gain:
- Career development opportunities and training to enhance your skills
- Access to employee benefits and a dynamic work environment
- A welcoming team and a chance to be part of a diverse and inclusive company
Our Commitment to Diversity & Inclusion:
We're an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. Join us in our mission to create a workplace where everyone feels valued and empowered to succeed.
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