Brand Ambassador

1 month ago


Birmingham, Birmingham, United Kingdom Selfridges Full time

Brand Ambassador

As a Brand Ambassador at Selfridges, you will be responsible for delivering exceptional service to our customers by sharing product knowledge and creating a memorable experience.

Key Responsibilities:

  • Deliver exceptional service to customers by sharing product knowledge and creating a memorable experience.
  • Excite and motivate colleagues by sharing knowledge of the brand and communicating stories of newness and product exclusives.
  • Understand the need to take responsibility for tasks beyond the role expectation and spot opportunities to improve business, customer service, and retail standards.
  • Adapt to challenges that vary from day to day and be flexible in the work undertaken.
  • Build and develop your own client base by using exceptional service skills to nurture customer relationships.

About You:

  • You will be set sales, CRM, and NPS targets, so you will need to have the curiosity and appetite to learn more.
  • You will be a great communicator, passionate about our products, and able to deliver inspiring brand training to your team.
  • You will be well-informed about our competitors and known to be a sales and service expert.
  • You will be collaborative, approachable, and a proud shopkeeper who maintains the Selfridges standards.

This guide represents a summary of the role, and all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.


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