Brand Ambassador

3 weeks ago


Birmingham, Birmingham, United Kingdom Selfridges Full time

Brand Ambassador

As a Brand Ambassador at Selfridges, you will be responsible for delivering exceptional service to our customers by sharing product knowledge and creating a memorable experience.

Key Responsibilities:

  • Deliver exceptional service to customers by sharing product knowledge and creating a memorable experience.
  • Excite and motivate colleagues by sharing knowledge of the brand and communicating stories of newness and product exclusives.
  • Understand the need to take responsibility for tasks beyond the role expectation and spot opportunities to improve business, customer service, and retail standards.
  • Adapt to the challenges of a fast-paced retail environment and be flexible in your work.
  • Build and develop your own client base by using exceptional service skills to nurture customer relationships.

About You:

  • You will be all over the numbers, setting sales, CRM, and NPS targets.
  • You will be a great communicator, passionate about our products, and able to deliver inspiring brand training to your team.
  • You will be well-informed, making it your business to know what our competitors are up to.
  • You will be a sales and service expert, known for your ability to deliver exceptional customer experiences.
  • You will be collaborative, keeping your brand partner or contact within our own team informed of successes, challenges, and customer feedback.
  • You will be approachable, a leader in your department, and invested in your wider team.
  • You will be a proud shopkeeper, responsible for replenishing stock, maintaining Selfridges standards, and inspiring others to deliver the same.

This guide represents a summary of the role, and all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.


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