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Customer Service Ambassador
1 month ago
We are seeking a charismatic and engaging Customer Service Ambassador to join our team at Mecca Bingo Kingstanding. As a key member of our venue team, you will be responsible for delivering exceptional customer experiences, ensuring our customers feel valued and entertained throughout their visit.
Key Responsibilities
Deliver exceptional customer service, responding to customer queries and resolving issues in a professional and courteous manner.
Maintain a high level of product knowledge, ensuring you are aware of all promotions, offers, and services available to our customers.
Work collaboratively with the venue team to ensure seamless delivery of our main bingo product, consistently meeting our high standards of quality and service.
Engage with customers, building rapport and fostering a positive atmosphere within the venue.
Contribute to the development and implementation of initiatives to improve customer satisfaction and loyalty.
Requirements
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
A positive and enthusiastic attitude, with a passion for delivering exceptional customer experiences.
Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Self-motivation and a willingness to learn and develop your skills, with a focus on continuous improvement.
What We Offer
A comprehensive induction program, designed to familiarise you with our Mecca values and culture.
Ongoing training and development opportunities, to help you grow and succeed in your role.
A supportive and nurturing work environment, where you can thrive and reach your full potential.
A competitive salary and benefits package, reflecting your value to our team.
