Restaurant Supervisor

15 hours ago


Newquay, United Kingdom Watergate Bay Hotel Full time

About Us

Watergate Bay Hotel is a leading hospitality provider in Cornwall, committed to delivering exceptional guest experiences. Our team is passionate about creating memorable moments for our guests, and we're looking for like-minded individuals to join our team.

The Role

We're seeking a Restaurant Supervisor to assist the Restaurant Manager in overseeing the day-to-day operations of our restaurant. As a key member of our team, you'll be responsible for ensuring exceptional customer service, managing inventory, and maintaining a safe and clean environment.

Key Responsibilities

  • Assist with beverage ordering and deliveries to ensure good stock control and minimal wastage
  • Have a thorough knowledge of our menus and assist with menu planning and implementation
  • Ensure the smooth running of the restaurant, including managing staff and maintaining high standards of customer service
  • Deputise for the Restaurant Manager as needed
  • Work with the Head Chef and Restaurant Manager to improve all aspects of our food service
  • Assist in the ongoing training and development of our team
  • Handle guest complaints, requests, and enquiries in a professional manner
  • Ensure a safe environment for both team and guests, adhering to our company's health and safety policy and procedures

Requirements

  • A minimum of 1 year's experience in a supervisory role within a restaurant environment
  • A good knowledge of customer care and complaint handling
  • Sound product knowledge of food and drink
  • A friendly and outgoing personality
  • A passion for delivering exceptional customer service
  • Previous supervisory experience
  • Ability to work in and manage a team
  • Attention to detail
  • The ability to remain calm under pressure
  • Good leadership and team motivation skills
  • Decision-making skills
  • Excellent communication skills

What We Offer

  • A relaxed and professional work environment in a beautiful location
  • A welcoming team of like-minded individuals who are eager to support and encourage each other
  • Excellent career prospects in an ever-expanding organisation
  • Special rates for you and your friends and family to stay at the hotel
  • Team discounts on treatments in Swim Club
  • Discounts for you and your friends and family at our restaurants: Zacry's, The Beach Hut, Living Space, and Emily Scott restaurants
  • Team discount at our Cubs coffeeshops
  • Team discounts at Shop on the Beach and other partner businesses
  • Free surf lessons, surfboards, and wetsuits hire from the Extreme Academy
  • Team social events throughout the year
  • Team assistance scheme - a dedicated helpline for support and advice on topics from mental health to managing your finances

We're committed to helping our team achieve their personal and professional goals. Located on the sunny Cornish coast, you'll never be short on inspiration. Working at Watergate Bay Hotel is a transformative career opportunity. Apply now and join us in creating memorable experiences that our guests and team remember for a lifetime.



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