Restaurant Supervisor

3 months ago

Newquay, United Kingdom Watergate Bay Hotel Full time

Watergate
Bay Hotel – a place to take your hospitality career to new heights. With a team
that values connection, flexibility, variety, and challenge, we're all about
making a meaningful impact on our guest’s holiday. Our three core values - We
Care, We Notice, We Change – show what it means to work for a hotel which goes
above and beyond for our team and guests. At Watergate Bay, we don't just
provide a place for our guests to rest their heads - we create memorable
experiences that they'll remember for a lifetime.

Are
you passionate about providing the best customer care experience? Could you
manage, and motivate team? Work well in managing a team, serving with warmth
and enthusiasm? Do you enjoy ocean views, breaks on the sand, and surfing after
work? If so, we want you Join us and be part of a team that values connection,
creativity, and making a positive impact on people's lives.

The
role:

At our hotel, we’re looking for a team who are passionate about Cornwall and
our local food and drink producers, and are eager to be a part of this county's
incredible way of life. As a member of our team, you'll work alongside others
who prioritize our guests and support each other.

We
seek dynamic individuals are: Organised, supportive and professional… As the
restaurant supervisor, you’ll assist the restaurant manager in overseeing the
day-to-day running of the restaurant. As part of the team, you’ll be friendly,
hardworking and guest-focused. You’ll ensure that yourself and the team always
exceed guest expectations, by supervising in a relaxed but professional way.

Joining
our team means being part of a community that values excellence, innovation,
and kindness in everything we do. Our commitment to our staff is reflected in
our exceptional working environment - one that promotes work-life balance,
professional development, and plenty of opportunities for growth.

What your
days could look like:


  • Help
    assist with all beverage ordering, and deliveries to ensure good stock
    control, minimal wastage and that all budgeted GP’s are met.
  • You’ll
    need to have a thorough knowledge of our menus
  • Help
    ensure the continued smooth running of the restaurant
  • Deputise
    for the restaurant manager, when required
  • Work
    with the head chef and restaurant manager to improve all aspects of our
    food service
  • Assist
    in the ongoing training, development and performance management of a large
    team
  • Handle
    guest complaints, requests and enquiries in a relaxed yet professional
    manner
  • Help
    create a safe environment for both team and guests and adhere to the
    company’s health and safety policy and procedures

Job skills
& requirements:


  • A minimum of 1 year in a supervisory
    position within a restaurant environment
  • A good knowledge of customer care/ complaint
    handling
  • Sound product knowledge of food and drink
  • A friendly and outgoing personality
  • A passion for proving the best customer
    service possible
  • Previous supervisory experience
  • Ability to work in and manage a team
  • Attention to detail
  • The ability to remain calm under pressure
  • Good leader/team motivator
  • Decision maker
  • Excellent communication skills

What we can
offer in return:


  • A relaxed, professional
    place to work in a beautiful location – at one of the UK’s most striking
    beaches
  • A welcoming team of likeminds,
    eager to support and encourage each other
  • Excellent career
    prospects in an ever-expanding organisation
  • Special rates for you
    and your friends and family to stay at the hotel
  • Team discounts on
    treatments in Swim Club
  • Discounts for you and your
    friends and family at our restaurants: Zacry’s, The Beach Hut, Living
    Space and Emily Scott restaurants
  • Team discount at our
    Cubs coffeeshops
  • Team discounts at Shop
    on the Beach and other partner businesses
  • Free surf lessons,
    surfboards and wetsuits hire from the Extreme Academy
  • Team social events
    throughout the year
  • Team assistance scheme
    – a dedicated helpline for support & advice on topics from mental
    health through to managing your finances



From
discounted stays to training and development opportunities, we're all about
helping our team achieve their personal and professional goals. Located on the
sunny, sandy, Cornish coast, you'll never be short on inspiration. Working at
Watergate Bay Hotel isn't just a job - it's a transformative career
opportunity. Apply now and join us in creating memorable experiences that our
guests and team remember for a lifetime.

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