IT Support Specialist

3 weeks ago


Belfast, United Kingdom Abacus Professional Recruitment Full time

About the Role:

We are seeking a skilled IT professional to join our dynamic client as an IT Analyst. As a key member of our IT team, you will be responsible for delivering exceptional support to our clients.

Key Responsibilities:

  • Provide prompt and positive hardware and software support both remotely and onsite.
  • Serve as the first point of contact for all IT incidents, requests, and questions via various channels.
  • Handle all tickets offered from our office in a professional and efficient manner.
  • Ensure accurate recording of incoming and outgoing tickets in our ticketing system.
  • Perform thorough troubleshooting and document investigative actions and outcomes.
  • Determine the best solution based on customer issues and guidelines.
  • Stay updated on new problems and associated workarounds.
  • Carry out daily operational tasks assigned to the IT department.
  • Monitor and proactively respond to tickets in the queue.
  • Provide regular updates to customers regarding the status of their issues.
  • Adhere to documented processes, procedures, and security requirements.
  • Foster effective communication and knowledge sharing with colleagues and IT contacts.
  • Maintain access to necessary applications and services.
  • Assist with ad-hoc IT support or project work when required.
  • Continually improve IT skills and knowledge through sharing and learning.
  • Collaborate with vendors and suppliers as needed.

Requirements:

  • Strong educational background.
  • Minimum of 1 year of experience in a large professional services environment (e.g., Law, Banking, Consulting, or Accounting).
  • Previous experience in a technical support role supporting multiple production environments.
  • Up-to-date working knowledge of hardware, software, servers, networking, and infrastructure.
  • Proficiency in troubleshooting and analyzing various technologies.
  • Familiarity with Windows 10, Worksite/Filesite, Microsoft Office 365, Symantec Enterprise Vault, CompareDocs, AirWatch, Intune, BigHand.
  • Experience with Azure and hybrid environments.
  • Knowledge of WIN 10, Surface Pro, screens, monitors, printers, and BOYD support.
  • Strong proficiency in Microsoft Office applications, especially Outlook and Windows 10/365.
  • Familiarity with M365, OneDrive, SharePoint, MS Teams.
  • Technical understanding of communication tools and system issues.
  • ITIL Foundation Certification preferred, but at a minimum, understanding of ITIL best practices and ability to follow ITIL processes.
  • Confident in remote support investigation and known solution implementation.
  • Experience in handling Major Incident escalations and engaging support teams.

About Us:

Abacus Professional Recruitment is a leading recruitment agency specializing in IT and professional services. We are committed to providing exceptional service to our clients and candidates.


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