Housing Implementation Specialist

4 days ago

Manchester, United Kingdom NEC Software Solutions Full time
About the Role

We are seeking an experienced Implementation Consultant to join our UK-based Housing team at NEC Software Solutions. As a key member of our team, you will play a crucial role in implementing NEC Housing systems, providing expert guidance to our customers, and ensuring their satisfaction with our services.

Main Responsibilities
  • System Implementation and Configuration: Offer expert guidance in implementing NEC Housing systems, with a focus on how the system is configured and built.
  • Customer Support and Training: Provide excellent advice to current customers using NEC Housing, ensuring they are happy and give positive feedback consistently.
  • Training and Documentation: Create and maintain training courses and solution design manuals for both customers and internal teams.
  • Staying Up-to-Date: Stay current with the latest developments in all aspects of Social Housing Management.
  • Travel and Collaboration: Be flexible and available for travel throughout the UK to visit both customer and company sites when required.
Qualifications and Skills
  • Expertise in NEC Housing: In-depth expertise in using NEC Housing - ideally candidates with experience in Allocations, Rents or Service Charge Modules within NEC Housing.
  • Implementation Experience: Demonstrated expertise in implementing Housing systems, with a strong focus on system configuration and build.
  • Consultancy Experience: Proven track record of providing high-quality consultancy services to customers (including Local Authority Housing, ALMOs or Housing Associations).
  • Customer Satisfaction: Ability to consistently achieve positive customer feedback through effective delivery of consultancy and training services.
  • Training and Documentation: Proficiency in creating and maintaining training materials, including courses and solution design manuals for customers.
  • Project Management: Proficiency in handling multiple parallel projects.
Desirable Skills
  • NEC Housing Module Experience: Experience in creating, configuring, and implementing NEC Housing system modules.
  • Technical Knowledge: Working knowledge of Unix and/or SQL.
About NEC Software Solutions

We are proud to offer a range of benefits to our employees, including private medical cover, 25 days paid holiday, and a Group Pension Plan with employer contributions. We are an equal opportunities employer and welcome applications from all communities.

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