AWS Support Specialist

4 weeks ago


Liverpool, Liverpool, United Kingdom Baltic Broadband Full time
Job Title: AWS Support Engineer

We are seeking a highly skilled and experienced AWS Support Engineer to join our team at Baltic Broadband. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring their connectivity needs are met, and helping to resolve any issues that may arise.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and in-person visits.
  • Troubleshoot and resolve connectivity issues, including network outages and equipment failures.
  • Collaborate with internal teams to ensure seamless delivery of services.
  • Develop and maintain technical documentation to support our network infrastructure.
  • Work closely with installation teams to ensure successful project delivery.
Requirements:
  • 15+ years of commercial experience in an IT/Service Provider environment.
  • Valid UK driving license and willingness to be on call for emergencies.
  • Excellent communication and problem-solving skills.
  • Commercial awareness and ability to deliver high-quality work with minimal supervision.
Desirable Skills:
  • Experience with Antennas and Fixed Wireless Access/Mobile, Linux Administration.
  • Experience with Virtual Machines and project management.
  • Experience with fibre/splicing.

We offer a competitive salary, excellent benefits package, and opportunities for professional growth and development. If you are a motivated and experienced AWS Support Engineer looking for a new challenge, please apply today.



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