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AWS Technical Operations Specialist

1 month ago

Liverpool, Liverpool, United Kingdom Baltic Broadband Full time

Job Title: AWS Support Engineer

Job Summary: We are seeking an experienced AWS Support Engineer to join our team at Baltic Broadband. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our clients, helping them to troubleshoot and resolve connectivity issues.

About the Role:

  • Provide technical support to clients via phone, email, and chat.
  • Troubleshoot and resolve connectivity issues, working closely with our installation teams and other stakeholders.
  • Collaborate with our technical teams to ensure that our internal systems are running smoothly.
  • Create and update documentation for our network, ensuring that it is accurate and up-to-date.
  • Work on-site with installation teams to provide support as needed.
  • Project manage client installations, coordinating resources and people to ensure successful outcomes.

Requirements:

  • 15+ years' commercial experience in an IT/Service Provider environment.
  • Valid UK driving licence and willingness to be on call for emergencies.
  • Commercial awareness, deliver high-quality work with little supervision, and provide outstanding customer service.
  • Experience of antennas and fixed wireless access/mobile, Linux administration, virtual machines, project management, and fibre/splicing is desirable.

About Us: Baltic Broadband is a leading provider of high-speed internet services, operating a national connectivity network and specializing in high-end engineering to personalize the internet for our customers.