Technical Service Operations Specialist
16 hours ago
We are seeking a Technical Service Operations Specialist to join our team at Vertiv. This is an exciting opportunity to work with our field engineers and play a key role in optimizing their deployment.
As a Technical Service Operations Specialist, you will be responsible for managing regional service delivery targets, focusing on engineer deployment optimization. You will also coordinate with regional office personnel to ensure customer service standards are met.
You will liaise with regional technical management to highlight performance issues and arrange engineer calls with customers via telephone/email using planning software. Additionally, you will prepare service engineer job packages, check reports, and log into the company planning system.
Your responsibilities will also include compiling weekly/monthly service reports and performing general office duties. Furthermore, you will ensure compliance with International Trade Compliance Regulation and Company ITC certification program requirements.
Required Skills and Qualifications- Previous experience in planning with field engineers.
- Bespoke planning software experience, arranging service engineer calls.
- Liaison skills with parts supply and sales departments.
- Excellent telephone skills.
- Computer literacy.
- Accuracy and attention to detail.
- Cooperative and conscientious attitude.
- Good communication and organizational skills.
- Able to work under pressure with minimal supervision.
This is a full-time position offering a competitive salary of $65,000 - $85,000 per annum, depending on experience. Our benefits package includes health insurance, retirement plan, and paid time off.
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